At Ideal Concepts, we build advanced software and internet applications that tie complicated multi-platform back-end systems to leading-edge, innovative, front-end web software technology.
We embrace the newest technologies and place an extreme emphasis on both technology and client service. This effort leads to Ideal Concepts' building of innovative technology in our own part of the industry and inspires others in the IT industry to do the same.
IT Administrator
As an IT Administrator, you are tasked with maintaining operation of the organizations infrastructure to ensure optimal business operations. Ideal Concepts' technical infrastructure consists of multiple technologies which span on-premises and cloud environments. Most of the technology utilized within the organization is Microsoft-based with a small subset or Linux assets.
An IT Administrator's day-to-day consists of providing level two support to end users, maintaining a well-organized, well-documented, and efficient Azure environment, including license management, automations, SharePoint, Teams, Exchange, and M365, performing patch maintenance and vulnerability remediation for both on-premises and cloud-based assets, and collaborating with fellow IT team members on projects and initiatives within the department.
Additionally, this position includes collaborative administration with senior-level IT staff related to the organization's production environment consisting of networks, firewalls, physical servers, virtualization with Hyper-V, disaster recovery, and more.
An ideal candidate must be able to provide technical support for employees, provide mentoring to fellow team members, and possess a well-rounded technical skillset as related to Azure, server infrastructure, network, and documentation capabilities. Additionally, a candidate must be hardworking, and quality driven with a proven track record of excellence.
Key Responsibilities
- Ensure IT hardware, software, and networking equipment are managed and maintained in accordance with processes, procedures, and guidelines.
- Support and administration of our Azure environment, including Entra ID, Azure VMs/Blob Storage, Exchange Online, Teams, SharePoint, etc.
- Provide Tier 2 support capabilities to fellow team members and end-users.
- Maintain current, well-detailed documentation related to the operation of the organization's infrastructure.
- Assisting senior level team members with patch maintenance and cyber security-based responsibilities such as vulnerability management and threat response.
- Research and evaluate technologies.
- Test and install software and hardware technologies.
- Collect and analyze network and system performance/utilization information and maintenance of systems for optimal working ability.
- Work closely with other staff to achieve IT administration and support needed
- Other related job duties as assigned.
Qualifications
- 3+ years IT Administration experience in a Microsoft Windows and Azure environment.
- Bachelor's or Master's degree in Information Technology, Information Systems, Computer Engineering, or related field.
- Excellent knowledge of Azure Entra ID, SharePoint, Teams, and M365.
- Excellent knowledge of Windows Server (2019+) and Windows 11.
- Experience in operation of Active Directory, Group Policy, and Network Policy.
- Significant experience in desktop support - Microsoft 365 and end-user equipment.
- Knowledge of Hyper-V Virtualization Technology and Storage Spaces Direct.
- Knowledge of SQL Server (2019+).
- Aptitude and desire to learn new technologies.
- Excellent written and verbal skills.
- Comfortable working independently and in a team environment
Benefits
- Employee Health and Supplemental Insurance premiums paid 100% by the company*
- Employee option for Flexible Savings Account (FSA).
- Competitive 401k Plan with company match.
- Generous Paid Time Off (PTO) plan.
- 8 paid pre-determined calendar holidays.
How Ideal Concepts Supports Your Success
- As a growing company, Ideal Concepts will foster your individual professional development through training, mentorship, and continuous leadership development.
- Being promoted here is based on your work performance, goal achievement and leadership capabilities, meaning every employee has the same opportunity, regardless of tenure or title, to grow in their career!
- You will work in a team atmosphere with motivated, passionate, and career-driven individuals just like yourself.
- You will be a part of a collaborative environment that encourages problem-solvers and creative thinkers to find solutions and achieve excellence.
- IT supported onboarding with company equipment, technologies, and programs to ensure success in your position.
Who We Are
Ideal Concepts, Inc. has impacted the insurance industry for over 20 years by simplifying the sale of insurance products from carrier to agent to client through cutting edge technology. Through this effort, we stand by our mission to provide flawless solutions with remarkable service for every client. Today, Ideal Concepts is established with over 100 carrier partners in 50 states selling Health, Medicare, Property & Casualty as well as a suite of supplemental insurance products.
As an employee of Ideal Concepts, Inc. you will enter a growing and changing environment that is motivated and shaped by our core values of integrity, ingenuity, tenacity, mastery and simplicity. Ideal Concepts, Inc. has been recognized for its prestigious growth many times, including 6 consecutive years on the Inc. 5000 Fastest Growing Companies in America and 4 consecutive years on the local accolade of Lehigh Valley Business Fastest Growing Companies.
As part of taking care of our employees, Ideal Concepts provides an excellent benefits package that will take care of you inside and outside the workplace. Beyond the opportunity to prosper in your career, Ideal Concepts will cover 100% of your premium for major medical, dental, vision, and life insurance - this will allow you to take care of yourself and family without worrying about increasing healthcare costs. You will also have access to a competitive 401k program where the company matches a portion of your employee contributions.
*Supplemental benefits such as Dental, Vision, Accident, Critical Illness, and Life Insurance are subject to state availability and will only be provided if available in your state of residence
Ideal Concepts, Inc. / InsureMe, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
