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Position Details

  • Position: Member Services Representative
  • Employment Type: Full-Time
  • Location: Allentown PA

Our Members Services Call Center Representatives work with our SureMed members to explain their benefits and assist them with their accounts. 

In this position, it is imperative to build strong relationships with both members and agents. It’s important to foster easy and positive communication, and be able to problem solve with minimal direction.

Responsibilities and Duties

  • Answer incoming calls
  • Manage member and agent accounts
  • Support members via phone and email
  • Explain insurance benefits
  • Assist members with all aspects of billing
  • Manage email inbox

Qualifications and Skills

  • Skilled at problem solving
  • Ability to multi-task and prioritize
  • Bilingual is a plus - able to speak effectively in English and Spanish 
  • Outgoing, high energy and motivated personality
  • Great communication skills
  • Highly organized
  • General Microsoft Windows/Internet knowledge
  • Excellent typing skills

Benefits:

 

  • Fully covered health benefits (100% company contribution), including major medical, dental, vision, and life insurance
  • Competitive bonus structure Employee 401k Plan
  • Generous PTO policy
  • 8 paid pre-determined holidays
  • Technology focused, fast paced working environment
  • Professional team atmosphere with motivated, career-driven professionals as co-workers
  • Expansion and growth with one of the top health insurance marketing companies in the nation
  • Big city atmosphere without the traffic and the cost of living!
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