New Position Customer Service Representative
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Position: Customer Service Representative
Employment Type: Full-Time
Location: Allentown PA

Our Members Services Call Center Representatives work with our SureMed members to explain their benefits and assist them with their accounts. 

In this position, it is imperative to build strong relationships with both members and agents. It’s important to foster easy and positive communication, and be able to problem solve with minimal direction.

Responsibilities and Duties

  • Answer incoming calls
  • Manage member and agent accounts
  • Support members via phone and email
  • Explain insurance benefits
  • Assist members with billing changes
  • Manage email inbox

Qualifications and Skills

  • Skilled at problem solving
  • Ability to multi-task and prioritize
  • Bilingual - able to speak effectively in English and Spanish is preferred
  • Outgoing, high energy and motivated personality
  • Great communication skills
  • Highly organized
  • General Microsoft Windows/Internet knowledge
  • Excellent typing skills

Benefits

  • 15 PTO days
  • 8 paid pre-determined holidays
  • Employee 401k Plan
  • Fully covered health benefits (100% company contribution), including major medical, dental, vision, and life insurance
  • Technology focused, fast paced working environment
  • Professional team atmosphere with motivated, career-driven professionals as co-workers
  • Expansion and growth with one of the top health insurance marketing companies in the nation
Job Type: Full-time
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